Warranty & Return Policy
WARRANTY/ DISCLAIMER OF IMPLIED WARRANTIES/ LIMITATIONS OF LIABILITY
EXPRESS WARRANTY - Ruland expressly warrants that products sold here meet Ruland's size and materials specifications as set forth on its website at https://www.ruland.com. Products not meeting Ruland's size and material specifications or containing defective parts or labor will, at Ruland's option, be replaced, or the purchase price will be refunded, upon purchaser's written request made within 12 months following sale. The remedy of refund or replacement is the sole and exclusive remedy provided. This warranty does not cover damage caused by installation, accident, incorrect handling, improper use, or normal wear and tear.
Disclaimer of Implied Warranties. THE WARRANTY PRINTED ABOVE IS THE ONLY APPLICABLE WARRANTY TO THESE PRODUCTS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. It is the responsibility of the user to determine the suitability of Ruland products for a specific application. No person, including employees of Ruland or agents in the company's channels of distribution are authorized to represent on Ruland's behalf, the suitability of Ruland products for a specific purpose.
Limitation of Liability. IF SELLER IS LIABLE FOR ANY CLAIMS WHETHER BASED ON A STATUTE, CONTRACT, WARRANTY, OR TORT (FOR DAMAGE TO PROPERTY) IT IS UNDERSTOOD AND AGREED THAT SELLER'S LIABILITY SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE. SELLER SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOST PROFITS, INDEMNITY, OR ATTORNEYS' FEES. THE PRICE STATED FOR THE PRODUCT IS A CONSIDERATION IN LIMITING RULAND'S LIABILITY.
Parts to be returned for credit must be in original condition and in the original packaging. Only standard price list items can be returned. Parts not meeting the above requirements may be subject to a rework fee or returned and no credit will be issued. Non-standard or special order parts are non-returnable.
A valid invoice number is required in order to receive full credit, otherwise we will only issue credit for the amount of current price less a 50% restocking fee for standard items.
You must have a valid RGA/RMA number before you return any items to Ruland. To obtain a RGA/RMA number please contact customer service by phone at 508-485-1000 or email
This document was last updated on January 1, 2019